Hold
Transfer
Blind Transfer
Attended Transfer - (with our configuration)
Call Detail Records
Find Me, Follow Me
Call Forward
Call Forward on Busy
Call Forward on No Answer
Call Park
Call Retrieval
Call Routing (DID & ANI)
Dial by Name and Global Directory
Direct Inwards System Access
E911 Support with Subscription
Interactive Voice Response
VoIP Gateways (SIP and IAX)
Last Number Redial
Do Not Disturb
Call Timer
Blacklists
Caller ID
Caller ID Blocking
Caller ID on Call Waiting
Distinctive Ring
Ring/Hunt Groups
Call Queuing
Call Monitoring via Web Gui
Traditional Telephony Interface
Local Extensions - Both VoIP and Analog
Music On Hold/Music On Transfer - Flexible MP3 based MOH, with music on transfer capability.
Voicemail - Full Voicemail and say "Goodbye" to future licensing costs.
- Voicemail to Email "Unified Messaging"
- Unlimited Auto Attendant Menus
- Unlimited Mailboxes
Web Based Voicemail - Check messages and listen to call recordings through an easy to use interface.
Flash Operator Panel - Transfer and Park calls and view all of your Call Center Queue stats through a flash powered interface.
Computer-Telephony Integration - Predictive Dailer |
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Database Integration
Calling Cards
Voice Call/Intercom
Paging - Hardware Phone
Remote Extensions - VoIP Phones or Soft Phones.
Remote Offices - VoIP Gateways connect your remote offices, allowing 4 digit extension dialing between sites as well as transferring the calls between sites.
Voicemail - Unified Messaging, Fax Messaging
Call Center - Route Calls to Agents based on pre-set rules.
- Unlimited Queues/Groups
- Static Agents
- Local Agents
- Remote VoIP Agents
- Remote Agents via Cell Phone or any phone line
- Custom Messages/ Greetings
- Estimated Wait Times
Call Recording - Record all calls automatically or on demand.
Silent Monitoring - Monitor any extension completely unknown.
Conference Bridge - A full blown Conference Bridge (without the huge costs) user limit varies, usually about 30.
Web Based Management - Simplifies Adds, Moves and Changes.
Echo Cancellation Hardware and Software
Computer-Telephony Integration - AGI (Asterisk Gateway Interface), Graphical Call Manager, Predictive Dialer, TCP/IP Management Interface |
